We will be streaming your event at the highest possible quality, but it is very important for you to know that the quality you receive is very dependent on your internet connection and the projection capability of your venue.
We are unable to know what your Internet Service Provider (ISP) is capable of delivering to you or what type of system your venue is running. However, we can offer you some guidelines and tips to help you receive the highest quality possible.
After reading the following information, you still have questions or need assistance please contact us. We will assist you.
To further insure your ability to simulcast your event you should check your actual download speeds, please visit www.speedtest.net.
Click the BEGIN TEST and speedtest.net will AUTOMATICALLY test your speed and give you an accurate indication of your capacity. The results will have three categories PING, DOWNLOAD SPEED, and UPLOAD SPEED.
The DOWNLOAD SPEED number is the one that is important for your broadcast capability. Your network connection should sustain a download speed of 2.5 Mbps or greater.
PLEASE REMEMBER: The quality you will see and receive is fully dependent on your internet connection and your equipment. It is highly recommended that only one computer be accessing the network during the broadcast.
If you have any concerns about your download speeds, contact your Internet Service Provider. Typically, ISPs can bump up your speed for events like this for a limited time at no additional charge.
REMEMBER: You will want to have sustained download speeds of 1.5Mb/s to be safe.
HELPFUL DO’S AND DO NOTS
DO Check with your Internet Service Provider if you suspect your download speed is not consistent. Cable and DSL may have fluctuation in the available bandwidth during a live streaming event, which could cause buffering in the system.
DO Take advantage of the TESTING times provided to help insure you discover any problematic issues ahead of the broadcast.
DO Check your computer for active screensavers or sleep modes and deactivate them.
DO Check your video projector resolution to ensure that it matches your computer resolution. In full screen mode on your computer, you should see full screen with your projector. It is recommended after connecting your computer to the projector that you power â€œonâ€ the computer first then the projector for auto detecting resolution.
DO NOT use your wireless network for the primary streaming. Any additional connection to your wireless system will result in loss of bandwidth and cause buffering or freezing.
DO NOT allow other users on your network during the simulcast if possible it will greatly diminish the quality of your bandwidth signal.
DO NOT have other applications running on your computer simultaneously such as virus scanning, updates, or backup software.
DO NOT PANIC! If you have questions or concerns, please contact us using the information given you prior to the event.
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